SUPPORT
Customer and technical support
Live, U.S.-based support from Ventura, California. Monday through Friday, 8 AM to 4 PM Pacific.
Customer & Technical Support
Orders, quotes, lead times, and shipping. Configuration, integration, protocols, firmware, analytics setup, and troubleshooting for current and legacy WTI products.
Open a support request
Software & Firmware
WTI Camera Control Software, earlier releases for cameras that require them, and camera firmware requests.
Downloads
Repair & Warranty
Sidewinders come with a standard 3-year warranty. Repairs are done in Ventura by the department that builds the product.
Start an RMAStart an RMA
Repairs are performed in Ventura by the department that builds the product. Have the model, serial number, and a description of the fault ready. WTI will issue an RMA number and shipping instructions.
- Submit the RMA request with model and serial number.
- Receive your RMA number and shipping instructions by email.
- Ship the unit to WTI, 2064 Eastman Ave STE 113, Ventura, CA 93003.
- WTI evaluates, repairs or replaces under warranty, and returns the unit.
Standard warranty
Sidewinders come with a standard 3-year warranty. WTI limited warranty applies to all products.
Out-of-warranty and legacy repair
WTI repairs older Sidewinder generations and discontinued products where parts allow. Contact support for an evaluation.
Ship to
WTI, 2064 Eastman Ave STE 113, Ventura, CA 93003. Include the RMA number on the outside of the box.
Partner and Customer Product Training
Product and analytics training for partners and agencies, delivered by the engineers who build the Sidewinder. Agency staff can request training through their WTI partner or directly.
Schedule Product Training